Admissions
From first message to signed booking.
Enquiries arrive from web forms, agents and messaging in any language, are matched against people already known, routed to an owner and chased on a schedule. Quotes carry the current price list and the offers that are actually live.
- Multilingual public forms
- Enquiry CRM
- Identity-safe dedupe
- Routing and ownership
- Shared inbox
- Follow-up scheduling
- Quotations
- Group leads
- Agent portal
- Pipeline
Enquiries arrive from everywhere, and land in one place
Web forms in each market's own language, agent submissions, messaging channels and inbound email all become one enquiry record with its source preserved. Nobody re-types a name to move it from an inbox into a system.
The same person is never created twice
Incoming details are checked against people already known before anything new is made. A returning student keeps their history, their level and their previous stay instead of arriving as a stranger.
Ownership is decided, not left to whoever is quickest
Enquiries route by market, language and current workload to a named person, with a dated follow-up already in place. Nothing sits in a shared inbox waiting for someone to feel responsible for it.
Quotes carry what is actually true today
The current price list, the offers genuinely live this week, and the accommodation, transfer and extra lines the student actually asked about — not a template someone edited last season.
- 01A message landsWeb form, agent portal or messaging channel, in the sender's language.
- 02It is matched, not duplicatedChecked against existing people before anything new is created.
- 03Someone owns it by nameRouted by market and workload, with a dated follow-up already set.
Bookings & students
One record, from deposit to graduation.
Courses, dates, levels, service combinations and programme windows all hang off a single student record. Documents, consents and identity details live with the person rather than in a folder someone has to find.
- Bookings
- Student records
- Courses and combinations
- Programme windows
- Rolling start dates
- Consents
- Student documents
- Visa letters
- Certificates
One booking record, not five spreadsheets
Course, dates, level, accommodation, transfers, insurance and extras sit on a single record. Changing the arrival date changes it everywhere it matters, because there is only one place it is held.
Rolling starts are the assumption, not the edge case
Students arriving on different Mondays, at different levels, for different lengths, with different combinations of services. This is how language schools actually sell, and the booking model is built for it.
Paperwork belongs to the person
Consents, identity documents, visa letters, insurance and certificates travel with the student rather than living in a folder someone has to remember to look in.
Every amendment keeps its history
Who changed what, when, and what it was before. Nothing is silently overwritten, so a disputed booking has an answer rather than an argument.
- 01The booking is built onceCourse, weeks, extras and accommodation on one record.
- 02Paperwork attaches to the personConsents, identity documents and letters travel with them.
- 03Changes keep their historyEvery amendment is dated and attributed, never overwritten.
Stay & welfare
Where every student sleeps, and who is responsible.
Properties, rooms, beds and host families with live availability, holds and stop-sells. Welfare, safeguarding, discipline and incident records sit alongside the placement rather than in a separate system nobody opens.
- Properties and rooms
- Host families
- Allotments and stop-sells
- Room moves
- Matching
- Welfare records
- Safeguarding
- Incidents
- Under-18 rules
Availability is maintained, not guessed at
Properties, units, rooms and beds with allotments, holds, stop-sells and waitlists. What is genuinely free next Tuesday is a fact the system holds, not something an accommodation officer reconstructs from memory.
Placement considers the whole person
Age, language mix, dietary needs, allergies, travel time to school and the host's own preferences are weighed together. Two students from the same country do not end up in the same house by accident.
Under-18s carry their own rules
Guardianship, permissions, curfews and supervision requirements are part of the record rather than a separate process someone has to remember to run.
Concerns are recorded properly, and seen by the right people
Welfare notes, safeguarding records, incidents and discipline are held under their own access rules — visible to those who need them, closed to those who do not.
- 01Availability is a fact, not a guessBeds, holds and stop-sells maintained as one picture.
- 02Placement considers the personAge, language, dietary and welfare requirements applied together.
- 03Concerns are recorded properlyWelfare and safeguarding notes held under their own access rules.
Arrivals & activities
Everything that happens outside a classroom.
Flights, transfers, drivers, welcome sessions, excursions and junior logistics. When one thing moves, the things attached to it move too, and the people affected are told.
- Flight and arrival plans
- Transfers and drivers
- Activities
- Excursions
- Junior logistics
- Double-booking detection
- Capacity
- Rotas
The week is planned as a week
Every arrival and departure across the week as one picture, with flights, transfers, drivers and hosts against it — rather than a hundred separate bookings and a printed list.
One delay reshapes the whole chain
A late flight moves the transfer, tells the driver, tells the host, shifts the welcome session and updates the rota. One change, and the things attached to it follow.
Activities have real capacity and real staffing
Excursions and social programme with sign-ups, ratios, staffing and payment — so a trip that is full is actually full, and a trip that needs two staff has two staff.
Junior logistics are their own discipline
Group leaders, coach allocation, headcounts, permissions and supervision ratios. A junior group is not an adult booking with a younger date of birth.
- 01Arrivals are planned as a weekNot as a hundred separate bookings on a spreadsheet.
- 02A delay reshapes the chainTransfer, host, welcome and rota adjust from one change.
- 03The right people are toldDriver, host and reception, with the notification on record.
Academics
Placement, timetables, teachers and rooms.
Placement tests feed levels, levels feed classes, classes feed the timetable, and the timetable knows which rooms and teachers are free. Cover, class changes and lesson planning run off the same schedule.
- Placement testing
- Level allocation
- Class scheduling
- Room allocation
- Teacher availability
- Cover
- Lesson planning
- Teaching resources
- Timetable alerts
Levels come from evidence, not from a guess at the desk
Placement tests feed levels directly onto the record, so the class a student walks into on Monday reflects what they can actually do.
The timetable holds every constraint at once
Teacher availability and contracted hours, room capacity, level, group size and the school's own class-size promise are checked together, not one at a time by a person with a whiteboard.
Cover is a solved problem, not a morning of phone calls
When a teacher is unavailable, who can genuinely cover — free, qualified, and ideally already known to the group — is worked out with the room and message consequences attached.
Students hear about changes, and only the ones affected
A class move notifies the thirty-one students in that class. Not the whole school, and not nobody.
- 01A level comes from a test, not a guessPlacement results land directly on the record.
- 02The timetable holds the constraintsTeacher, room, level and group size checked together.
- 03Changes reach the studentsClass moves notify the affected students, not the whole school.
Quality & accreditation
Ready for an inspection on any given Tuesday.
Observations, appraisals, CPD, student feedback, complaints, health and safety and regulatory returns all produce evidence as they happen, so an inspection is a query rather than a three-week scramble.
- Lesson observations
- Appraisals
- CPD records
- Student feedback
- Complaints
- Health and safety
- Drill records
- Evidence mapping
- Regulatory returns
- Audit trail
Evidence is a by-product of doing the work
Observations, appraisals, CPD and student feedback are filed at the moment they happen. An inspection becomes a query against records you already hold rather than three weeks of assembling them.
Gaps surface early, as a worklist
Expiring credentials, missing records, overdue drills and unmapped evidence appear while there is still time to fix them.
Feedback actually reaches teachers
Weekly student feedback becomes per-teacher action points that a director of studies can work through, rather than a survey export nobody opens.
The inspection pack assembles itself
Exports built from records already held, in the structure an inspector asks for — including the parts most schools scramble for.
- 01Evidence is a by-productObservations and feedback are filed when they happen.
- 02Gaps are visible earlyExpiring credentials and missing records surface as a worklist.
- 03The pack assembles itselfInspection exports built from records already held.
Finance
Invoices, instalments and the money that has actually landed.
Deposits, balances, instalment plans, refunds and agency commission, with payments reconciled against bookings and a follow-up process that chases on the terms the booking was sold under.
- Invoices and ledgers
- Deposits and instalments
- Allocation
- Reconciliation
- Receivables
- Refunds
- Agency commission
- Payment follow-up
- Agency terms
Money is matched to the booking it belongs to
Incoming payments are allocated against the right invoice, including the ones that arrive with a reference nobody recognises. The balance recalculates itself.
Chasing follows the agreement, not a blanket rule
Deposit and balance reminders run on the terms that booking was actually sold under — individual, agency or school group — with different stages for a long booking and a late one.
Agency commission is worked out once, from the booking
Not from a side spreadsheet reconciled at month end, and not differently by two people.
Refunds and credits keep their reasons
Why a refund was issued, who approved it and what it related to stay attached to the record, so the year-end position can be explained.
- 01Money is matched to a bookingIncoming payments allocated against the right invoice.
- 02Chasing follows the termsDeposit and balance reminders driven by the agreement in force.
- 03Commission is worked out onceAgency share calculated from the booking, not a side sheet.
People & insight
The staff side, and the numbers underneath all of it.
Recruitment, contracts, onboarding, training, staff records and rotas, plus reporting that reads the operational data directly. Portals give students, parents, agents and hosts their own view without an account sprawl.
- Recruitment
- Contracts and e-sign
- Onboarding
- Training
- Staff records
- Rotas and work plans
- Org chart
- Student portal
- Parent portal
- Agent portal
- Reporting
Recruitment through to a signed contract
Applications, interviews and structured scorecards, then an offer the candidate accepts through a secure link, which seeds the contract and starts onboarding. One thread, not four tools.
Staff files in one place, with the right walls
Contracts, qualifications, right-to-work, credentials and expiry dates held together and encrypted, with pay visible only to those who should see it.
Portals instead of email threads
Students, parents, agents and host families each get their own view of what concerns them — without an account sprawl and without staff forwarding attachments.
Reports read the live records
Occupancy, weeks sold, pipeline and enquiry conversion come from the operational data itself. There is no export step, so there is no version that is three weeks out of date.
- 01Staff files are one placeContracts, credentials and expiry dates held together.
- 02Portals replace the email threadStudents, parents, agents and hosts self-serve their own view.
- 03Reports read the live dataOccupancy, weeks sold and pipeline from the records themselves.