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DEAN School

One morning, end to end.

The full tour. A single school Monday arrives at Dean's desk, moment by moment — and this time you can watch the same morning on the agency's desk and across the network too.

Live software · sample school records

Watch one morning

Three things happened before the school opened. Nobody was in yet. Here is what Dean did about each one.

07:12 Enquiry

It arrives already understood.

A message comes in from Brazil, in Portuguese. Before anyone is at a desk it has been read, matched to a returning student, put in front of the right person and given a date to be chased on.

Nobody re-typed a name.
Nobody decided whose it was.

07:48 Arrival

A flight slips. The day absorbs it.

One late aircraft usually costs a school four phone calls and an argument with a driver. Here the transfer moves, the host is told, the welcome is pushed back an hour, and the record of all three is kept.

Driver notified 07:49.
Host notified 07:49.
Welcome moved to 15:00.

08:03 Payment

Money finds its own booking.

A transfer lands with a reference nobody recognises. It is matched to the deposit it was always meant for, the balance is recalculated, and the agency's share is set aside.

€1,340 · matched to booking 4471
Balance due 28 days before arrival.

DDEAN Halden Language Institute · Monday 07:12

Good morning, Ines. Three things want you.

0Handled since 22:00
0Need a decision
0In house this week

Already in hand

  • 23:40 Placement result filed Yuki Tanabe · B2 · moved into Thursday's group Filed
  • 05:20 Host confirmed for Sunday Two junior arrivals · dietary note carried across Confirmed
  • 07:12 Enquiry routed to Valentina Ana Beatriz Rocha · Portuguese · 8 weeks from 14 Sep Ready
  • 07:48 Arrival replanned TP 812 delayed 2h 40m · driver and host notified Handled
  • 08:03 Payment matched €1,340 · booking 4471 · agency share set aside Matched

Waiting on you

  • 09:30 Room conflict on Thursday Two suitable alternatives found Choose
  • Today Observation evidence Three items ready to sign off Approve

08:12 · Staff

A teacher is unavailable today.

Cover, one room move and four messages are prepared for your word.

Dean, running · names and figures are sample records

08:12 Staff update

A teacher is unavailable today.

Four things just broke at once. Dean does not send you four alerts. It works out what today should look like instead, and brings you one change to say yes or no to.

Proposed change · Monday

Needs your word

As it stands

09:00B2 Upper · Room 4No teacher
11:15C1 Advanced · Room 4No teacher
14:00B1 General · Room 2No teacher
16:00Exam clinic · Room 7Unaffected

As Dean proposes

09:00Anneke de Vries · Room 4Free · taught this group in June
11:15Anneke de Vries · Room 4Free · continues the group
14:00Rafael Okonjo · Room 6Room 2 double-booked
16:00Exam clinic · Room 7Unchanged
DraftTo 31 students — your teacher today is AnnekeHeld
DraftTo Anneke de Vries — two groups added, 09:00 and 11:15Held
DraftTo Rafael Okonjo — B1 General moved to Room 6Held
DraftTo reception — room board for MondayHeld

Nothing has been sent. Nothing has moved.

Change applied · Monday

Done 08:14

Action receipt · 08:14

Approved by
Ines Kowalczyk · Director
Applied
3 classes recovered · 1 room moved · 4 messages sent
Told
31 students · 2 teachers · reception
Reversible until
Monday 23:59

Every consequential change stays reversible and on the record.

Nothing was applied

Declined 08:14

Action receipt · 08:14

Declined by
Ines Kowalczyk · Director
State
Timetable unchanged · four messages still held
Standing
Three classes remain without a teacher
Next
Dean will hold the drafts until someone decides

Declining changes nothing. That is the point.

That is one decision, on one morning.

Request early access

And that is one hour of one day.

Twenty-one more moments from the same Monday, across accommodation, attendance, academics, agencies, welfare, exams, quality, scheduling, transfers, accreditation, juniors, certificates, portals, finance and people — and, because the same Monday is happening in Milan too, the Dean Agent and Dean Network side of the story. The same single record underneath every one of them.

05:20Accommodation

A host family confirms for Sunday.

Two junior arrivals placed, dietary notes carried across from the booking, and the welcome pack queued.

  • Beds held · allotment updated
  • Dietary note travelled with the student

06:40Admissions

Overnight enquiries are already triaged.

Nineteen messages arrived while the school slept. Each is matched, routed and given a follow-up date.

  • 19 triaged · 0 duplicates created
  • Routed across four salespeople

07:55Dean Agent

In Milan, the morning starts with your prices.

An agency prices a proposal on Dean Agent, straight from the agreement you signed — every figure lands exactly as you set it.

  • Priced from your signed agreement
  • Their client sees a clean page

09:05Attendance

The register opens and the gaps are already visible.

Who is missing, who is late, and which of them are under eighteen and need somebody told.

  • 3 absences · 1 under-18 escalated
  • Guardian contacted · logged

09:40Academics

A test result lands. The student is in the right class by lunch.

The level goes straight onto the record, the student is allocated to a group with room, and the register updates with it.

  • Level B2 · into Thursday's group
  • Group size checked against the school's cap

10:15Agencies

An agency contract comes back signed.

Commission rates, payment terms and cancellation rules take effect from that moment, on that agency's bookings only.

  • E-signed · versioned · dated
  • Terms now drive their invoices

10:45Dean Network

A booking arrives carrying its own passport.

The agency's booking lands with the price already agreed and frozen — confirming it is one decision, and the passport stays verifiable by both sides.

  • Frozen at acceptance · verifiable
  • Confirmed in one decision

11:20Welfare

A host mentions something in passing. It becomes a record.

A dietary need raised on a phone call reaches the host, the activity provider and the kitchen — and stays closed to everyone else.

  • Under-18 rules applied
  • Visible to DoS and welfare lead only

11:50Exams

Cambridge entries close on Friday.

Candidates confirmed, levels checked against entry requirements, fees raised and the centre notified.

  • 14 candidates · 2 flagged for level
  • Fees on the students' invoices

12:30Quality

An observation is filed while it is fresh.

The scorecard, the action points and the follow-up date land in the teacher's record and feed their next appraisal.

  • Filed to the staff record
  • Action point set · CPD credited

13:15Commercial

An agent asks what is free in August. The answer is already true.

Availability, prices and the offers genuinely live this week come from the records the school runs on.

  • 4 rooms held for 48 hours
  • Quoted on that agency's own terms

14:00Scheduling

Thursday has a room clash. It is solved before Thursday.

Two groups, one room. Dean finds the alternatives that fit the level, the size and the equipment, and proposes one.

  • 2 alternatives found
  • Nothing moved without a person

14:40Transfers

Saturday's airport roster builds itself.

Twenty-eight arrivals across nine flights, grouped by terminal and time, matched to drivers and vehicle capacity.

  • 28 arrivals · 9 flights · 6 runs
  • Drivers notified with manifests

15:00Accreditation

An inspector asks for three years of evidence.

Observations, appraisals, CPD, drill reports and feedback were filed as they happened. The pack is a query.

  • 71 documents exported
  • Gaps were flagged in June, not today

15:30Juniors

A junior excursion is one leader short.

The ratio breaks at the point of booking, not at the coach door on the morning.

  • Ratio checked against the group
  • Cover requested · trip held

16:05Certificates

A student finishes and leaves with proof.

Attendance, level achieved and dates pulled from the record, issued with a verification code a future employer can check.

  • Issued · verifiable · filed
  • No certificate typed by hand

16:30Portals

A parent in Milan wants to know about this evening.

Timetable, activity, transfer and the welfare contact, in their own portal and their own language.

  • Answered without staff time
  • Only their own child's information

16:50Dean Agent

Your statement lands in the agency's books, line for line.

The commission statement you sent is recorded on their side exactly as written, each line matched to its booking — the same numbers in both books.

  • Every line matched to its booking
  • Same numbers, both sides

17:10Finance

The bank feed comes in and most of it matches itself.

Payments allocated to the right invoices, balances recalculated, and the handful that need a human are the only ones shown.

  • 31 of 34 matched automatically
  • 3 raised for a person to look at

17:45People

A new teacher reaches step four of onboarding.

Contract signed, right-to-work checked, safeguarding training booked, and the induction that has to happen before they teach.

  • 4 of 9 steps complete
  • Cannot be timetabled until step 7

18:00Tomorrow

The next day is prepared. And one week is quietly flagged.

Rotas, registers, arrivals and cover are set. A week in October is marked as filling behind where it should be.

  • Tomorrow ready · rota, registers, arrivals
  • Week 42 flagged early enough to act

Everything in view.

One morning is a demonstration. This is the system — every part of running a language school, from the first message it ever receives to the last figure it reconciles at year end.

Eight chapters. Seventy-five capabilities. All of it already built.

    Built and running in Dean today

    Admissions

    From first message to signed booking.

    Enquiries arrive from web forms, agents and messaging in any language, are matched against people already known, routed to an owner and chased on a schedule. Quotes carry the current price list and the offers that are actually live.

    • Multilingual public forms
    • Enquiry CRM
    • Identity-safe dedupe
    • Routing and ownership
    • Shared inbox
    • Follow-up scheduling
    • Quotations
    • Group leads
    • Agent portal
    • Pipeline

    Enquiries arrive from everywhere, and land in one place

    Web forms in each market's own language, agent submissions, messaging channels and inbound email all become one enquiry record with its source preserved. Nobody re-types a name to move it from an inbox into a system.

    The same person is never created twice

    Incoming details are checked against people already known before anything new is made. A returning student keeps their history, their level and their previous stay instead of arriving as a stranger.

    Ownership is decided, not left to whoever is quickest

    Enquiries route by market, language and current workload to a named person, with a dated follow-up already in place. Nothing sits in a shared inbox waiting for someone to feel responsible for it.

    Quotes carry what is actually true today

    The current price list, the offers genuinely live this week, and the accommodation, transfer and extra lines the student actually asked about — not a template someone edited last season.

    1. 01A message landsWeb form, agent portal or messaging channel, in the sender's language.
    2. 02It is matched, not duplicatedChecked against existing people before anything new is created.
    3. 03Someone owns it by nameRouted by market and workload, with a dated follow-up already set.

    Bookings & students

    One record, from deposit to graduation.

    Courses, dates, levels, service combinations and programme windows all hang off a single student record. Documents, consents and identity details live with the person rather than in a folder someone has to find.

    • Bookings
    • Student records
    • Courses and combinations
    • Programme windows
    • Rolling start dates
    • Consents
    • Student documents
    • Visa letters
    • Certificates

    One booking record, not five spreadsheets

    Course, dates, level, accommodation, transfers, insurance and extras sit on a single record. Changing the arrival date changes it everywhere it matters, because there is only one place it is held.

    Rolling starts are the assumption, not the edge case

    Students arriving on different Mondays, at different levels, for different lengths, with different combinations of services. This is how language schools actually sell, and the booking model is built for it.

    Paperwork belongs to the person

    Consents, identity documents, visa letters, insurance and certificates travel with the student rather than living in a folder someone has to remember to look in.

    Every amendment keeps its history

    Who changed what, when, and what it was before. Nothing is silently overwritten, so a disputed booking has an answer rather than an argument.

    1. 01The booking is built onceCourse, weeks, extras and accommodation on one record.
    2. 02Paperwork attaches to the personConsents, identity documents and letters travel with them.
    3. 03Changes keep their historyEvery amendment is dated and attributed, never overwritten.

    Stay & welfare

    Where every student sleeps, and who is responsible.

    Properties, rooms, beds and host families with live availability, holds and stop-sells. Welfare, safeguarding, discipline and incident records sit alongside the placement rather than in a separate system nobody opens.

    • Properties and rooms
    • Host families
    • Allotments and stop-sells
    • Room moves
    • Matching
    • Welfare records
    • Safeguarding
    • Incidents
    • Under-18 rules

    Availability is maintained, not guessed at

    Properties, units, rooms and beds with allotments, holds, stop-sells and waitlists. What is genuinely free next Tuesday is a fact the system holds, not something an accommodation officer reconstructs from memory.

    Placement considers the whole person

    Age, language mix, dietary needs, allergies, travel time to school and the host's own preferences are weighed together. Two students from the same country do not end up in the same house by accident.

    Under-18s carry their own rules

    Guardianship, permissions, curfews and supervision requirements are part of the record rather than a separate process someone has to remember to run.

    Concerns are recorded properly, and seen by the right people

    Welfare notes, safeguarding records, incidents and discipline are held under their own access rules — visible to those who need them, closed to those who do not.

    1. 01Availability is a fact, not a guessBeds, holds and stop-sells maintained as one picture.
    2. 02Placement considers the personAge, language, dietary and welfare requirements applied together.
    3. 03Concerns are recorded properlyWelfare and safeguarding notes held under their own access rules.

    Arrivals & activities

    Everything that happens outside a classroom.

    Flights, transfers, drivers, welcome sessions, excursions and junior logistics. When one thing moves, the things attached to it move too, and the people affected are told.

    • Flight and arrival plans
    • Transfers and drivers
    • Activities
    • Excursions
    • Junior logistics
    • Double-booking detection
    • Capacity
    • Rotas

    The week is planned as a week

    Every arrival and departure across the week as one picture, with flights, transfers, drivers and hosts against it — rather than a hundred separate bookings and a printed list.

    One delay reshapes the whole chain

    A late flight moves the transfer, tells the driver, tells the host, shifts the welcome session and updates the rota. One change, and the things attached to it follow.

    Activities have real capacity and real staffing

    Excursions and social programme with sign-ups, ratios, staffing and payment — so a trip that is full is actually full, and a trip that needs two staff has two staff.

    Junior logistics are their own discipline

    Group leaders, coach allocation, headcounts, permissions and supervision ratios. A junior group is not an adult booking with a younger date of birth.

    1. 01Arrivals are planned as a weekNot as a hundred separate bookings on a spreadsheet.
    2. 02A delay reshapes the chainTransfer, host, welcome and rota adjust from one change.
    3. 03The right people are toldDriver, host and reception, with the notification on record.

    Academics

    Placement, timetables, teachers and rooms.

    Placement tests feed levels, levels feed classes, classes feed the timetable, and the timetable knows which rooms and teachers are free. Cover, class changes and lesson planning run off the same schedule.

    • Placement testing
    • Level allocation
    • Class scheduling
    • Room allocation
    • Teacher availability
    • Cover
    • Lesson planning
    • Teaching resources
    • Timetable alerts

    Levels come from evidence, not from a guess at the desk

    Placement tests feed levels directly onto the record, so the class a student walks into on Monday reflects what they can actually do.

    The timetable holds every constraint at once

    Teacher availability and contracted hours, room capacity, level, group size and the school's own class-size promise are checked together, not one at a time by a person with a whiteboard.

    Cover is a solved problem, not a morning of phone calls

    When a teacher is unavailable, who can genuinely cover — free, qualified, and ideally already known to the group — is worked out with the room and message consequences attached.

    Students hear about changes, and only the ones affected

    A class move notifies the thirty-one students in that class. Not the whole school, and not nobody.

    1. 01A level comes from a test, not a guessPlacement results land directly on the record.
    2. 02The timetable holds the constraintsTeacher, room, level and group size checked together.
    3. 03Changes reach the studentsClass moves notify the affected students, not the whole school.

    Quality & accreditation

    Ready for an inspection on any given Tuesday.

    Observations, appraisals, CPD, student feedback, complaints, health and safety and regulatory returns all produce evidence as they happen, so an inspection is a query rather than a three-week scramble.

    • Lesson observations
    • Appraisals
    • CPD records
    • Student feedback
    • Complaints
    • Health and safety
    • Drill records
    • Evidence mapping
    • Regulatory returns
    • Audit trail

    Evidence is a by-product of doing the work

    Observations, appraisals, CPD and student feedback are filed at the moment they happen. An inspection becomes a query against records you already hold rather than three weeks of assembling them.

    Gaps surface early, as a worklist

    Expiring credentials, missing records, overdue drills and unmapped evidence appear while there is still time to fix them.

    Feedback actually reaches teachers

    Weekly student feedback becomes per-teacher action points that a director of studies can work through, rather than a survey export nobody opens.

    The inspection pack assembles itself

    Exports built from records already held, in the structure an inspector asks for — including the parts most schools scramble for.

    1. 01Evidence is a by-productObservations and feedback are filed when they happen.
    2. 02Gaps are visible earlyExpiring credentials and missing records surface as a worklist.
    3. 03The pack assembles itselfInspection exports built from records already held.

    Finance

    Invoices, instalments and the money that has actually landed.

    Deposits, balances, instalment plans, refunds and agency commission, with payments reconciled against bookings and a follow-up process that chases on the terms the booking was sold under.

    • Invoices and ledgers
    • Deposits and instalments
    • Allocation
    • Reconciliation
    • Receivables
    • Refunds
    • Agency commission
    • Payment follow-up
    • Agency terms

    Money is matched to the booking it belongs to

    Incoming payments are allocated against the right invoice, including the ones that arrive with a reference nobody recognises. The balance recalculates itself.

    Chasing follows the agreement, not a blanket rule

    Deposit and balance reminders run on the terms that booking was actually sold under — individual, agency or school group — with different stages for a long booking and a late one.

    Agency commission is worked out once, from the booking

    Not from a side spreadsheet reconciled at month end, and not differently by two people.

    Refunds and credits keep their reasons

    Why a refund was issued, who approved it and what it related to stay attached to the record, so the year-end position can be explained.

    1. 01Money is matched to a bookingIncoming payments allocated against the right invoice.
    2. 02Chasing follows the termsDeposit and balance reminders driven by the agreement in force.
    3. 03Commission is worked out onceAgency share calculated from the booking, not a side sheet.

    People & insight

    The staff side, and the numbers underneath all of it.

    Recruitment, contracts, onboarding, training, staff records and rotas, plus reporting that reads the operational data directly. Portals give students, parents, agents and hosts their own view without an account sprawl.

    • Recruitment
    • Contracts and e-sign
    • Onboarding
    • Training
    • Staff records
    • Rotas and work plans
    • Org chart
    • Student portal
    • Parent portal
    • Agent portal
    • Reporting

    Recruitment through to a signed contract

    Applications, interviews and structured scorecards, then an offer the candidate accepts through a secure link, which seeds the contract and starts onboarding. One thread, not four tools.

    Staff files in one place, with the right walls

    Contracts, qualifications, right-to-work, credentials and expiry dates held together and encrypted, with pay visible only to those who should see it.

    Portals instead of email threads

    Students, parents, agents and host families each get their own view of what concerns them — without an account sprawl and without staff forwarding attachments.

    Reports read the live records

    Occupancy, weeks sold, pipeline and enquiry conversion come from the operational data itself. There is no export step, so there is no version that is three weeks out of date.

    1. 01Staff files are one placeContracts, credentials and expiry dates held together.
    2. 02Portals replace the email threadStudents, parents, agents and hosts self-serve their own view.
    3. 03Reports read the live dataOccupancy, weeks sold and pipeline from the records themselves.

    Every part of it, already built.

    Request early access

    09:30 The day is running

    Nothing about that morning was remarkable. That is the whole argument.

    One school. One source of truth.

    The enquiry, the arrival, the payment and the timetable were the same record all morning. Nothing was re-keyed between systems, because there was only ever one.

    Dean does the detail. You make the call.

    Seventeen things were finished before anyone arrived. The three that carried a consequence waited for a person, and said so plainly.

    Built around the way schools actually work.

    Rolling starts, mixed levels, host families, transfers, agents, juniors, inspections. Not a generic booking tool with a language pack.

    Every change is reversible and on the record.

    Who approved it, what it touched, who was told, and until when it can be undone. Written at the moment it happens, not reconstructed later.

    One change. Everywhere it belongs.

    The timetable you just approved is a school matter. But an agent in São Paulo sold that course, and their system has to know. Send it once.

    Dean School

    The change is made here.

    Approved at 08:14 by the school, in the school's own system.

    Applied

    Dean Network

    It travels signed, and only what was agreed.

    No shared database. A narrow, permissioned exchange between two separate products.

    In transit

    Dean Agent

    The agent sees it without being told.

    Their record updates in their own system, under their own commercial terms.

    Received

    Dean Agent and Dean Network are their own products in the Dean family — meet Dean Agent and Dean Network.

    Imagine Dean behind your desk.

    Dean is opening to a small number of schools and agencies first. Tell us where you are and we will come back to you.

    Everything on this page is Dean doing what it does. The school, the students and the figures are sample records, because a public page is no place for a real student's name.

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    This is the part that tells us whether we can genuinely help.

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